The Multicultural Customer

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Description

The Multicultural Customer

Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers face-to-face and on the telephone. It offers over twenty strategies to help people adapt their traditional customer service skills to domestic and international customers of all cultures. In addition to some basic interpersonal skills, the video offers specific techniques to help talk to customers who have a heavy accent or who may not be fluent in their language.

Additional information

Weight1 lbs
Dimensions7.3 x 5.3 x 0.5 in
Format

DVD, USB

Language

English

Closed Captioning

Video Length

Length

11 – 30 minutes