The Employee’s Guide to Customer Loyalty


To view the full length preview, please log-in or register for an account.



Add to Cart to view discounted price!

SKU: CUS021DVDENG Categories: , , , , ,


The Employee’s Guide to Customer Loyalty, features a series of four video segments and three video shorts that each illustrate a different aspect of customer service. This course offers a comprehensive overview of service from understanding the customer and building loyal relationships to handling upset customers with professionalism and ease.

Video Segments:

  • Remember Me (10 Min): Define the limit of what a customer will put up with before the give up on you and your organization
  • WAYMISH: Why Are You Making It So Hard…for me to give you my money? (18 Min): Understand the value of each customer and avoid common mistakes that drive people away
  • Call of the Mummy (19 Min): Explore the problem solving skills and attitude necessary to meet customer expectations
  • Mad About Customer Service (15 Min): Outline the skills necessary to turn a dissatisfied customer into a loyal one

Video Shorts:

  • The Sound of the Service Opener (2 Min): Avoid customers’ pet peeves with these helpful alternative words & phrases
  • The WAYMISH Factor (2 1/2 Min): Illustrate the need of keeping customers happy with sets of potent statistics
  • The Sound of the Service Closer (2 Min): Summarize the key skills of great customer service with the S.E.R.V.I.C.E. acronym

Additional information

Weight0.5 lbs
Dimensions7.5 x 5.3 x 0.5 in




Closed Captioning


Associated Materials

Participant Materials, Facilitator Guide


61 – 90 Minutes

Video Length

68m 30s


There are no reviews yet.

Be the first to review “The Employee’s Guide to Customer Loyalty”

Your email address will not be published.

You may also like…