The Difficult Guest

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SKU: CUS019DVDENG Categories: , , , , , ,

Description

The Difficult Guest, is the perfect tool for anyone working in the hospitality and customer service industry. Coupling comedy with relate-able situations, this program is an entertaining training solution for solid customer service skills. By identifying three different types of guests, the video will take you through the best way to turn around any negative experience into a great one.

Highlights:

  • Four Key Steps to a Satisfied Customer
  • Three Types of Guests and How to Handle them
  • Humorous & Relate-able Interactions that Reinforce the Training

 

Additional information

Weight0.5 lbs
Dimensions7.5 x 5.3 x 0.5 in
Format

USB, DVD, Streaming, SCORM

Language

English, Spanish, Hebrew (Subtitled), French Canadian, Danish (Subtitled), Cantonese

Closed Captioning

No

Associated Materials

Participant Materials, Facilitator Guide

Length

11 – 30 Minutes

Video Length

22m 00s

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