Customer Service Gone Viral, tackles the tricky position of customer service providers in today’s hyper connected online presence. Before, a customer who had a bad interaction would tell a few people. Now, they are able to tell the world about their experience. Viral videos, recorded phone conversations, and video blogs give customers a new and almost infinite platform to share their experience with others. This program illustrates how to avoid embarrassing internet situations and provide service that will give you five star reviews every time.